FAQs

Cancellation

I don't accept cancellation. However, please contact me if you have any problems with your order.

Customisation

If you wish to customise your order, please drop me a message before making any purchase.

Digital Downloads

All the digital downloads shall be available to download once the payment is confirmed.

If you are having any difficulties in downloading, please contact me at pengcrochet@outlook.com.

Return & Exchange

If you wish to make a return or exchange, please contact me within 7 days of delivery and send items back within 30 days of delivery.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders
  • Digital downloads

Shipping

Shipping usually takes about 7-14 business days.

Please take note that shipping could be longer than usual under certain circumstances i.e. customs, holidays or seasonal sales. 

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for any delays due to customs.